Quality Promise

 

Quality is the heart of who we are — it shows in our people, our conversations and our products. Product quality is the foundation we stand on and with three key areas we do not compromise on: safety, taste and traceability. 

If our product doesn't perform for you, we'll take it back.
 

Safety: Serve with Care

It takes dozens of hours of supplier negotiation to assure an item is perfectly safe for consumption after a reasonable period of time past its “best before date”. We’ve partnered with some of the greatest minds across the industries of regulatory compliance, academic research and nutrition service to secure our product safety.

 

Taste: Untouched Sensation

We’ll never be done testing products and listening to gastronomes like you; since 2016, we’ve been practicing random blind test sampling and providing product trials in our retail stores. “3 months” after “best before date” is the shelf life control and guaranteed period that our products would not be subjected to noticeable taste change. 

 

Traceability: Accountable Sourcing

Picking the most promising vendors with strong track record, we are able to verify the history, location, or application of an item. Corrective actions could be implemented promptly and effectively when something goes wrong.